Delete your data

Last updated 2 August 2026

This page explains how to have anything we hold about you deleted, for CrewPoppy — the phone app, the desktop app and this website — published by Olly Digital, Amsterdam, the Netherlands (KvK no. 68745532).

The short version

We hold almost nothing. CrewPoppy runs in your own AWS account, so your agents, their instructions, your conversations and your files live there and never reach us. There is no account with us, no password and no profile. In most cases the only thing we hold is a notification token — and only if you turned notifications on.

How to request deletion

1. Email support@crewpoppy.com from any address, with the subject Delete my data.
2. Tell us which deployment it concerns, if you know it — the sign-in pool identifier shown in the phone app under Settings → Connected to. If you do not know it, say so; we will still find and remove what we have.
3. We reply to confirm what was deleted. We aim to do this within a few days, and within one month at the latest, as the GDPR requires.

You do not need an account, a form or a reference number. An email is enough.

You can delete most of it yourself, immediately

• Turn notifications off in the phone app (Settings → Notify me when an agent needs me). That deletes the notification binding described below at once, without asking us.
• Delete the app. Apple and Google then report the notification token as dead, and we remove it.
• Remove CrewPoppy from AgentsPoppy on your computer. That deletes everything CrewPoppy created inside your own AWS account — your agents, their instructions, every conversation and every file. This is tested before each release and must leave nothing behind. We are not involved in it and cannot do it for you, because it is your cloud account, not ours.

What is deleted

• Your notification binding — the push token issued by Apple or Google for your device, and the identifier of the sign-in pool in your AWS account. Deleted immediately on request, and automatically when you turn notifications off or delete the app.
• Your entitlement record, if you bought a paid extra — an opaque buyer identifier, which product it was, what it applies to, and whether it is active. Deleted on request; note this ends access to anything you have paid for.

What we have to keep, and for how long

• Invoices and payment records, where you bought something. Dutch tax law requires us to keep these for seven years, and we cannot delete them before then even if you ask. They are held for that purpose alone. Card numbers are never among them — we have never held those.
• Ordinary technical logs from our website hosting (IP address, browser type, requests), kept briefly to run and secure the site, then discarded on their own.

What we never had in the first place

Your agents and everything they touch — instructions, conversations, documents they read, documents they produce, files you send from your phone — exist only in your own AWS account. We do not receive them and we cannot read them, so there is nothing for us to delete. Removing CrewPoppy from your computer removes all of it, as described above.

Questions

support@crewpoppy.com. You can also complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens. Our full Privacy Policy explains what we collect and why.